Introduction
At dwera App, we strive to provide you with a customer experience based on transparency, honesty, and protection. We want you to trust us, as our true gain lies in your trust in using the dwera App.
About Us
Let us introduce dwera Trading Company, a Saudi limited liability company registered under number 1010731736. You can always reach out to us via email at INFO@DWERA.SA. Our main headquarters is located at 8966 – Prince Mohammed bin Saad bin Abdulaziz Road, Al-Malqa District, Riyadh, Saudi Arabia.
When you use the dwera App, website, contact our customer service and technical support team, or engage in any other means of communication with the dwera App, you implicitly agree to our Privacy Policy.
As data controllers, we determine how we process your personal data, the purpose, and how we handle these data, ensuring that all processing activities comply with legal requirements. Remember, you can always contact dwera Trading Company if you have any questions regarding data protection through the communication channels mentioned above.
How do we inform users about updates to the Privacy Policy in the dwera App?
The dwera App has the right to update its privacy policy by adding/deleting new clauses or modifying existing ones at any time. You can stay informed about these updates by checking the last update date of the policy, which is located at the top of the first page. However, we do not send any notifications or emails indicating privacy policy updates.
Your Rights
As a user of the dwera App, you have the right to choose the information you want to provide us with. Naturally, we require certain information from you to fulfill the contract and service requirements. However, providing information is not always mandatory.
Data Processing: We only use the necessary personal data to serve you and ensure the desired delivery and service. Without your consent to data usage, you will not be able to benefit from our services.
Other Rights
Reviewing the Privacy Policy: You have the right to review and agree to the Privacy Policy before processing your data.
Access: You have the right to know which of your personal data we store and process.
Modification: You have the right to modify your personal data if you notice any inaccuracies through your personal page.
Deletion: You have the right to request the deletion of your stored data by submitting a deletion request to the dwera App.
Data Portability: You have the right to request your personal data from the dwera App, and we will provide you with the data in electronic format.
Data Processing
We process your personal data according to legal requirements, ensuring that all principles of personal data processing are taken into account, alongside transparency. Therefore, we process your personal data within a legal framework where it is reasonable to expect data processing. If our assessment indicates that processing would be unreasonably expected, we will request your consent.
Furthermore, we will provide a more accurate explanation of personal data and their categories, as there are multiple categories of data. By personal data, we mean information that can identify you and facilitate your identification.
Where does the processing take place?
Rest assured that we do not provide data to any unauthorized external parties. However, on rare occasions and within our management, we grant limited access to specific service providers and subject them to strict monitoring.
Contact Information
Your Name, Mobile Number, Email Address, and ID Number
Recipient’s Location
Address, City, Country, Latitude, and Longitude Coordinates
Your Profile Information
Your Name, Email Address, and Mobile Number
Device Information and Access Data
Device ID, Device Identification Number, Device Operating System and Version, Device Location, Time, Configuration Settings, and Internet Connection Information
Communication
Your Name, Email Address, Mobile Number, and Device ID
Purpose of Data Processing
We process your personal data for the following purposes:
To provide you with the requested services and fulfill our contractual obligations.
To improve and personalize your experience with the dwera application.
To communicate with you, respond to your inquiries, and provide customer support.
To send you promotional materials, updates, and offers related to our services, with your consent.
To conduct research, analysis, and statistical purposes to enhance and optimize our services.
To comply with legal obligations and enforce our rights.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We implement security measures such as encryption, secure transmission protocols, and restricted access to ensure the confidentiality and integrity of your data.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it to ensure it cannot be linked back to you.
Your Rights
As a user, you have certain rights regarding your personal data:
Right to access: You have the right to access the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete personal data.
Right to erasure: You have the right to request the deletion of your personal data.
Right to restrict processing: You can request the restriction of processing of your personal data under certain circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.
Right to withdraw consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights or make any inquiries regarding your personal data, please contact us using the contact information provided in this privacy policy.
Updates to the Privacy Policy
dwera reserves the right to update this privacy policy from time to time. Any changes will be effective upon posting the revised version on the dwera application or website. It is your responsibility to review the privacy policy periodically to stay informed about any updates.
تواصل معنا
If you have any questions, concerns, or requests regarding the privacy policy or the processing of your personal data, you can contact us using the following contact information:
Company Name: dwera Trading Company
Email: info@dwera.sa
Address: 8966 – Prince Mohammed Bin Saad Bin Abdulaziz Road, Al Malqa, Riyadh, Saudi Arabia
Please note that this translation is provided for informational purposes only and may not capture the full legal accuracy or nuances of the original document. It is always advisable to refer to the official and legally binding version of the privacy policy in its original language in Arabic.
